Privacy Policy

Last updated: September 24, 2026

This policy explains what information Northgate ("Northgate," "we," "us") collects when you use our website, place an order, or open an account, how we use it, and the choices you have. We sell HVAC equipment to contractors, businesses and homeowners in the United States.

1. Information we collect

Information you give us

• Order details: your full name, phone number, email, delivery or installation address, ZIP code, company name and contractor license number (optional), the equipment you order, and delivery choices (for example liftgate, local pickup, or help unloading commercial units).
• Account and application details: your name, company, role (for example contractor, technician or homeowner), phone, email, city, state, ZIP, the areas you serve, how many systems you install, and license information if you choose to give it. If you create a login, we store your email and a securely hashed password (we never see your password).
• Warranty registration: the buyer and installation details the manufacturer requires to register your equipment's warranty.
• Messages: anything you send us by text, email, phone or our quote forms.

Information collected automatically

• Basic technical information that any website receives, such as your IP address, browser type and the pages you visit, kept in our hosting provider's logs.
• Information stored on your own device to make the site work (see section 6).

Information from others

• Payment status and the billing and shipping details you enter on the secure payment page, from our payment processor.
• If a Northgate sales rep referred you, the rep's referral code attached to your sign-up.

2. How we use your information

• To process, ship or hand over your order, schedule deliveries and pickups, and send receipts and tracking.
• To register your equipment's manufacturer warranty and handle warranty claims for you.
• To review applications, run your account, and show you your account pricing.
• To answer questions and quote requests, and to contact you about your order.
• To check that equipment meets the energy-efficiency rules for your area (based on your ZIP code).
• To prevent fraud, keep the site secure, keep business and tax records, and follow the law.
• To track which sales rep referred a customer, so reps can serve their customers and be paid.

We do not sell your personal information, and we don't share it with other companies for their own advertising.

3. Who we share it with

We share only what's needed to run our business, with:

• Equipment manufacturers and distributors (for example Carrier, Bryant, Trane and Goodman, and their distributors) to fill your order and register and service your warranty.
• Freight carriers and freight brokers: your name, phone, delivery address and delivery instructions, so they can deliver and schedule appointments.
• Payment and financing providers (see section 4).
• Service providers that host our website and store our account and order records (for example Netlify and Supabase), under contracts that limit their use of your data.
• Your Northgate sales rep, if you signed up through a rep's link: they can see your account details, your pricing and your orders so they can help you.
• Professional advisors and authorities (for example accountants, lawyers, or when the law or a valid legal request requires it), and a buyer of our business if Northgate is ever sold or merged.

4. Payments & financing

Online payments are processed by Stripe. Your card or bank details are entered on Stripe's secure page and go directly to Stripe; Northgate never receives or stores your full card or bank account number. If you choose monthly payments, your application goes to Affirm or Klarna, which make their own credit decisions under their own privacy policies and terms. We receive confirmation of the payment, not your credit details.

5. Accounts & sales reps

If you open an account, your profile and order history are stored so you can sign in, see your pricing and reorder. Northgate staff can see accounts to approve them and set pricing. If a Northgate sales rep referred you, that rep can see your name, company, contact details, location, the areas you serve, your account pricing and your orders.

6. Cookies & device storage

We don't use advertising or tracking cookies. The site stores a few small items in your browser so it works properly:

• the items in your order (so they're still there if you leave and come back);
• your language choice (English or Spanish) and whether you've closed our contractor pricing pop-up;
• a sales rep's referral code for up to 90 days, if you arrived through a rep's link;
• your sign-in session, if you have an account.

Our payment and account providers may set their own cookies needed for security and fraud prevention. You can clear this storage anytime in your browser settings; the site will still work, but your order list will reset.

7. Calls, texts & emails

We use your phone and email to contact you about your orders, deliveries, account and warranty. We'll only send marketing messages if you ask for them, and you can opt out anytime (reply STOP to texts, or use the unsubscribe link in emails). Message and data rates may apply.

8. How long we keep it

We keep order, payment and warranty records for as long as the equipment's warranty may apply and as long as tax and business laws require (usually at least 7 years). Account information is kept while your account is open. When we no longer need information, we delete it or remove the details that identify you.

9. Security

We use secure (HTTPS) connections, a PCI-compliant payment processor, and access controls so each account, rep and staff member only sees what they need. No system is perfectly secure, so please use a strong password and let us know right away if you think your account has been misused.

10. Your choices & rights

You can ask us to see, correct or delete the personal information we have about you, or to stop marketing messages, by contacting us below. We'll respond within 45 days and won't treat you differently for asking. We may need to keep some records (for example for warranties, taxes or open orders) even after a deletion request. Depending on where you live, state privacy laws (such as those in Texas or California) may give you additional rights; we honor those requests where they apply.

11. Children

Our site is for adults buying HVAC equipment. We don't knowingly collect information from anyone under 18.

12. Changes & how to contact us

If we change this policy, we'll update the date at the top of this page. For questions or privacy requests, contact Northgate:

Email: orders@example.com
Phone: (214) 555-0100